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Terms and Conditions for Queen’s Candle Co
Effective Date: 08/01/2023
Welcome to Queen’s Candle Co! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. You agree to be bound by these Terms and any applicable laws and regulations by accessing or using the website. If you do not agree with these Terms, please do not use our website.
1. Acceptance of Terms
Using this website, you agree to comply with and be bound by these Terms and our Privacy Policy, which is incorporated by reference. We reserve the right to update, modify, or replace any part of these Terms without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the site after any such changes constitutes acceptance of the new Terms.
2. Products and Services
We offer a range of candles and related products for purchase on our website. We strive to ensure that all descriptions, prices, and availability of products are accurate. However, we do not guarantee that the product descriptions or images are always free from errors. In the case of an error in the price or description of a product, we reserve the right to correct it and notify you before processing an order.
3. Orders and Payments
When you place an order, you agree to provide accurate and complete information. All prices are listed in USD and are subject to change without notice. We accept; Cash, Paypal, Cashapp, Venmo, Credit Cards, and Debit Cards for transactions.
By submitting an order, you authorize us to charge the provided payment method for the total amount, including applicable taxes and shipping fees. Orders will be processed once payment is successfully received.
4. Shipping and Delivery
We offer worldwide shipping. Shipping times and costs will be displayed at checkout. While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers or external factors.
You are responsible for providing accurate delivery information. If your order is returned due to incorrect or insufficient details, you may incur additional shipping charges.
5. Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely happy, please refer to our Return Policy for information about how to return products. Certain items may be non-returnable or subject to restocking fees as noted in the product description.
6. User Accounts
To place an order or access certain services, you may be required to create an account. You agree to provide accurate and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account information, including your username and password.
You agree to notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage resulting from your failure to protect your account information.
7. Intellectual Property
All content on this website, including text, images, logos, designs, and other materials, is the property of Queen’s Candle Co. or its licensors and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from the website without our express permission.
8. Limitation of Liability
To the fullest extent permitted by law, Queen’s Candle Co. is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our website or products. Our total liability for any claim relating to the products or services will be limited to the purchase price of the product(s) in question.
9. Prohibited Activities
You agree not to engage in any of the following activities while using our website:
10. Privacy Policy
Your use of this website is governed by our Privacy Policy, which details how we collect, use, and protect your personal information. Using our website, you consent to the practices described in the Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by our local laws. Any disputes arising from these Terms or your use of the website will be resolved through binding arbitration, and you consent to the exclusive jurisdiction and venue.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
bigscents208@queenscandleco.com
(208) 517-3099
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
No Return, No Refund, and 14-Day Exchange Policy for Queen’s Candle Co
Effective Date: 11/01/2023
Thank you for shopping with Queen’s Candle Co. We are committed to providing you with high-quality candles and related products. Please carefully review our policy regarding returns, refunds, and exchanges before making your purchase.
1. No Returns and No Refunds
All sales made through our website are final. We do not offer returns or refunds on any products, except in the case of damaged or defective items as outlined below. Please ensure that you select your items carefully and review your order before completing your purchase.
2. 14-Day Exchange Policy
We offer a 14-day exchange policy for items that are damaged or defective upon arrival. If your product is faulty or arrives in damaged condition, you may exchange it within 14 days from the date of delivery. To request an exchange, please follow the steps below:
Please note:
3. Exceptions to the Exchange Policy
Exchanges are not permitted under the following circumstances:
4. Shipping Costs for Exchanges
In the case of a valid exchange request due to damaged or defective products, we will cover the return shipping costs. However, for any other exchanges (such as changing the product for personal preference), the customer will be responsible for the return shipping costs.
5. How to Contact Us
For any questions regarding our No Return, No Refund, and Exchange Policy, or to initiate an exchange, please reach out to our customer service team at:
6. Disclaimer
We reserve the right to update or modify this policy at any time. Any changes to this policy will be reflected on this page with an updated effective date. We recommend reviewing this page periodically to stay informed about our return and exchange procedures.
By purchasing on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
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